What is the RIGHT dispatch service?/ How do clients lose their MONEY?? - Truck Dispatcher Training

What is the RIGHT dispatch service?/ How do clients lose their MONEY??

Hi! The dispatcher plays one of the key roles in the logistics business.Your business won’t be successful without a dispatcher. That’s why today we are going to talk about dispatching in more detail and about pros or cons of using a truck dispatch service.


Truck dispatch services can help you with finding freight, driver management, dealing with brokers and papers, with scheduling, gathering and immediately updating information. Dispatchers also coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
Well trained and experienced dispatch workers know how to behave at each stage of transportation from the booking of a load.


All numbers go through dispatchers. Calculating transportation expenses: mileage, fuel use, repairs. A good dispatcher wins your interests. When a driver has difficulties caused by a broker’s mistake or wrong information, they know what they have to do.
Multitasking is what can be first said about a dispatcher. That’s why education has to be chosen very attentively. There are many Truck Dispatcher courses nowadays but least of them provide mentorship and support. It is not always obvious what to do with knowledge that you have recently obtained, since the company gives a little feedback.
That is why it’s very important to find the right dispatch service to cooperate with.


When you cooperate with the right Dispatcher Service you have to understand that a professional dispatcher makes the working process faster and safer. There are general characteristics : 


There are pros and cons of using a truck dispatch service. The main con is the cost. You’re giving someone else a significant part of your earnings for performing a function that you could hypothetically do on your own.
On the other hand, not having to worry about finding loads yourself can leave you free to spend more time on the road. That means you may end up delivering more loads and thus earning more than you would if you tried to self-dispatch without a quality system in place.


First, find a service that has experience in the same field as your company. You wouldn’t have your mechanic book loads for your truck, nor would you have a dispatcher overhaul your equipment. Ask them questions about what they specialize in and to give you comparable figures as an example. If you cannot find a dispatch service that has experience in your specific field, use your common sense. Some may have enough knowledge to succeed in areas they are not familiar with.


While all independent services are different, the main purpose is the same. Choosing the right company is extremely important. The quality of your dispatcher should be a top priority to ensure that your company thrives in this competitive industry. Having a poor dispatch department can ultimately result in your business failing. It is imperative to choose this part of your team very wisely.

Do you want to know more about the logistics business?

I hope this video was helpful for you!
Next video will be Intermodal Dispatch and we are going to tell you why it is the most profitable way to run your business! So in order not to miss this video – subscribe to our channel!

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