Truck Dispatcher Training

"When we created this course, our goal was to help everyone find their way to success. It is important for us to convey the theory to the audience in such a way that it is understandable. But in addition, an important part of the course is practical tasks and communication with the real dispatcher. We invite you to change your routine and start doing something really interesting and profitable. "

In this lesson, you will learn about the main criteria that you should pay attention to while choosing a profession. We’re going to compare them to our dispatching profession. So you will figure out what job is the best for you and meets all your work requirements.

You will see what we are going to learn for the next three weeks. We have prepared for you a detailed lesson plan consisting of 15 modules. Each module contains a maximum of useful theoretical information and practical tasks. After completing successfully this course, getting a certificate, and becoming a professional dispatcher, we advise you to be very careful, take the necessary notes and not be afraid to ask your mentor questions.

Sometimes even the most experienced dispatcher can forget about elementary things. In this lesson, we have highlighted the basic rules that will lead you to success. Listen carefully to this video, and you will never make mistakes that can have unexpected consequences.

One of the main skills that a professional dispatcher should have is the ability to set and achieve weekly and monthly goals. Difficult situations are often possible in your work. To prepare you for this, we’re going to provide some case studies from our own experience. In addition, every week you will be able to communicate with the working dispatcher and get first-hand information. Marketing lessons are an important and necessary inclusion, thanks to which you will learn how to sell your services. You definitely need to master such skills as multitasking, stress resistance, effective Time Management, and good communication. The desire to learn and continuous self-improvement is an advantage in this profession and will bring financial benefits.

This lesson will introduce you to Logistics and why it makes our life easier. We are going to analyze how it differs from the supply chain and how they are related to each other. Logistics, like all other areas, has its own goals and functions. So we will see what they are and how they help to meet our needs. And of course, you will find a flow of documentation that is involved in the logistics process.

The main goal of this information is to explain how the trucking industry works. You will learn about who the participants are in this process and what their responsibilities are. It becomes clear how they differ from each other and how they interact. You will have a closer look at the inner process of the carrier company. If you decide to work in this area we will show you the advantages and disadvantages of the trucking business.

In this lesson, we’re going to talk about one of the players in the trucking industry. You will get full information about motor carriers and the features of their work. They are divided according to what or who is transported, the range, for what needs they are created, and so on. How can different expenses have a critical impact on the future work of the company? What main tasks does the carrier have? As well we’re going to simulate the situation and imagine what will happen to the country if the trucks stop driving. At the same time, you will see the great history of American carriers and their influence on the formation of prices in the market.

Freight broker is one of the important participants in the whole trucking business working scheme. What role does he play in the relationship between the Shipper and the carrier? Why would the concept of Double Brokering not work in our world when a Co-Brokering transaction is absolutely legal and very popular? What is the difference between 3PL and Freight Forwarder? And what ways to find cargo or a carrier do they use? You can find answers to all these questions in today's lesson. In addition, you will discover useful information on how to become a broker and how much you may earn in this role.

The CDL driver is a person that is at the forefront of the entire process. He is always in a potential danger zone, and it depends on him whether the company will earn money. In this lesson, you will learn about what kind of license he needs. What knowledge and skills does it requires to drive a truck? We will tell you in detail about 3 CDL classes that define the types of vehicles that are allowed to be driven. It will be interesting to know how much a driver earns and what factors affect this amount.

Using the example of one delivered cargo, we will look at how trucking works. Let's see how the cargo moves from the shipper to the broker. What actions does the broker take, and what difficulties does he face in the process of finding a suitable carrier? Next, we will tell you how the order gets to the trucking company and study the stages of the dispatcher's work. In the example of the same cargo, we will make an approximate calculation of the income of the dispatcher. You will learn the role of factoring in this process and how to prevent errors in processing documents, which can be not only unprofitable but also disastrous for the company.

You will discover what factoring is and what role it plays in the financial flows of trucking companies. We are going to explain what types of factoring exist and how these organizations remain profitable even if someone refuses to pay the bill. Moreover, this lesson will introduce you to the types of insurance and policies that are required for the broker.

The work of the entire transport company is directly affected by Safety Rating indicators. The Compliance, Safety, and Accountability program is implemented to hold MC owners, including private truck owners, accountable for their role in ensuring road safety. This lesson will tell you in detail about what kind of program it is and what consequences a bad rating can have for both the carrier itself and the dispatcher in particular. We will describe in detail all the categories of this rating and tell you exactly why you can get unwanted points. The FMCSA's pre-employment screening program, which contains a track record of drivers' reputations is very important in trucking company work. You will learn how to use it to create a positive rating for your company or correct it if it deteriorates. The dispatcher must always think wider, anticipating events and avoiding problems before they arise. So we're going to tell you what exactly needs to be done every day in order to prevent failed inspections and guarantee the best conditions for strengthening the MC image.

A dispatcher is a person who is in daily contact with drivers, agents, brokers, and representatives of various insurance companies. Building strong business relationships with partners depends on his ability to conduct telephone conversations and correspondence by email, rationally manage his own time and get productive results. In addition, you need to know with whom you can negotiate. What details you should pay attention to in order to avoid financial mistakes? Also, you will get information about the dispatcher's time management and quality service.

This lesson will tell you about where you can place the dispatcher's office. In work, you will need certain equipment and special programs. It is worth paying special attention to the email name selection and the voice message on your cell phone's auto-response. Particular attention should be paid to your office if you are the dispatcher of your own truck.

In this lesson, we’re going to talk about the work of the dispatcher with e-mail. You will learn about what settings you need to make to your account, what to indicate in the signature of the letter, and how to keep in touch during the weekend, vacation, or sick leave. Moreover, we will tell you what to do if your interlocutors prefer different platforms for communication and how templates will help make the dispatcher's life easier.

Knowledge about the area in which you are going to build your own business is absolutely fundamental. But the right understanding of how to open and start a business also plays a huge role in your success. That's why we created this lesson ""How to start the transport business in the USA"".

We turn to the issue of registration of LLC, simply put, in this lesson we learn how to register a company or corporation. This video provides step-by-step instructions on how to do this. To make the registration process even easier to understand, we go through it with you, therefore our instructions are so detailed.

In this lesson, we’re going to discuss a situation when a carrier company is small or it’s just opened. You will see the duties and responsibilities difference between dispatchers in a big company and a small new one. We're going to see an example when the dispatcher is busy doing different tasks except for finding cargo.

In this lesson, you will learn about all types of trucks and more importantly, learn how to choose the right truck. The course is structured the way a future dispatcher will be able to operate trucks of the highest demand. We've made up several lessons to explain to you the nuances of working with a specific trailer, what loads are actual for this type, and what kind of equipment you have to put in your vehicle.

In this lesson, you are going to know all the specific information about such vehicles as Dry Van. You have definitely heard about it before, but in our video, you are going to know all that you need to be confident in working with it. Its volumes, relevance, needed permits, and so on.

We continue to study types of equipment. Next is Reefer. Why is it popular? What can be transported there? How can it be useful in summer or winter? Listen carefully to this lesson, since this type of trailer is very popular and flexible to work with. In this lesson, you are going to know all the specific information about such vehicles as Dry Van. You have definitely heard about it before, but in our video, you are going to know all that you need to be confident in working with it. Its volumes, relevance, needed permits, and so on.

In this lesson, you will know about popular truck companies, and their pros and cons. Also, we will carefully study the carrying capacity of the flatbed and its other types. And of course, we are going to speak about the difference between them.

This lesson will tell you which equipment is best for a beginning truck dispatcher and what advantages over other vans it has. We’re going learn the difference between the work of dispatchers with reefers, flatbeds, and dry vans. In the end, you will understand what gear you have to choose to prepare yourself to work with any type of equipment.

This lesson is going to improve your understanding of the trucking industry because you will know about Hot Shot trucking. What trucks in this way of transportation are needed? Which requirements are for these trucks? Everything about Hot Shot trucking is in this lesson!

ELD is an important point in planning a route, and predicting the timings of a driver`s arrival. This lesson contains information about the features of an electronic device. We explain every single concern anyone could ever have. Study about the electronic logging device.

USA map is a good example of a lesson that contains information about platforms where a dispatcher can learn fast things like States, and their location; Capitals, and regions. Let us explain to you the importance of learning Abbreviations, and where a dispatcher uses them. Let us present to you goods that are imported and exported in or from States. We gathered numbers that speak better than any words. You have to see them.

For success in your business, you should definitely watch this lesson. You will know about the unique structure of Highways across the country and how it can help you in your work. We also describe here different types of road junctions. And the most important thing in this lesson is the numeration of interstate highways and the milepost numbering system.

In the lesson 'Tolls' we explain what toll roads are, what routes have many of them, and what ways of payment are. Watch to find out what application will help you to avoid toll roads and save your money.

This lesson is about the setup package and all its components. In the video, we tell you in which case to fill it out and how exactly to do it. This lesson is a step-by-step instruction with explanations and descriptions of each click.

When you work with the transportation of cargo, you have to always remain attentive and responsible. In this case, a document that calls the Rate Confirmation also helps you. It is issued by a broker and contains all the necessary information about the cargo. In this lesson, you will get acquainted with an example of such a document, learn how to fill it out and what you should pay attention to.

We're going to talk about the Bill Of Lading proof of delivery. As an example, we will consider one of these documents. What information is indicated there, what needs to be controlled by the dispatcher, who, where, and for what must sign, and how responsible is for this?

In this lesson, you will learn the terminology that will help you dive into the world of trucking faster. As a dispatcher, you will easily operate with these names and quickly enter the mainstream of work.

Filling out the paperwork takes a really long time. And it should be filled in qualitatively and without errors. We have prepared a lesson for you with a step-by-step description of the order in which documentation is used when booking cargo.

You already know about the type of trucks and how to fill out the documentation. Then we can safely proceed to the next step - Load Boards. Do you know that there are a very large number of them? In this lesson, we will find out what are the differences, and advantages and how to choose the one that will help you successfully start your business.

In the last video, we have already talked about DAT Power and its benefits, but in this lesson, we are providing you with detailed instructions on how to use this load board. Knowing how to use one load board will make it easier to navigate how to use the others. And of course, in this lesson, we are going to give a little more information about load boards.

You already know that the DAT Power load board is one of the most popular and commonly used. In this lesson, we clearly show how to use this board and of course how to find loads here.

Conversation with brokers is a lesson that allows you to feel how you are going to communicate with brokers. It contains information on how a dispatcher can achieve his goals with the help of negotiation skills. We're telling you what information should be given to a broker, and how to end a call by staying polite when you're not satisfied with payment.

When you checked the information from the broker, of course, you got some kind of result, positive or negative. If everything is ok, then ok. But what if there are inconsistencies? In this lesson, we’re going to tell you how best to contact a broker for comments and what consequences you need to be prepared for.

In this lesson, we are going to talk about the documents that the driver must send you at stations and why it is important for you, as a dispatcher, to receive each of them on time. We will discuss additional requests and services that a broker may demand or that a driver may need. You will find out who pays for them and when and what documents are needed for this.

The theme of Cancellation is very actual nowadays. We put information about common and specific reasons for cancellation, and who cancels loads the most: a broker, a carrier company, or even a shipper. This lesson shows the coincidence of cancellation, discovering information, and being ready for every turn in your dispatcher's career.

How can a carrier company understand whether a driver is profitable or not? It can be simply done with a Weekly report that a dispatcher does permanently. Numbers of mileage, fuel, deadhead miles, dollars per mile, etc. We explain everything in this lesson.

After you book a load/Stages from truck destination to Pick and Delivery Now you know exactly how to book cargo and what to do before booking. But what's next? After you have made sure that the broker is reliable and has completed all the necessary documents, the fun begins! What should be reported to the broker? What to learn from a broker so that the driver doesn't have problems? We want to talk about all of this in this lesson.

The market is a place where the interests of shippers, brokers, dispatchers, and MC owners collide. We’re going to talk about what expectations these players have and what scenarios affect the approval of the shipping price. In addition, you will learn what a dispatcher needs to know and how to act when he enters into a financial relationship with a broker.

Here we describe the structure of the market, how the analysis works, what zip zones are, and why you need to know about them. One more important thing from this lesson is filters that will help you more qualitatively study the areas where the driver goes for the cargo. For a better understanding of the topic, we have prepared many examples.

The lesson is full of terms and new knowledge. Get ready to promote your level of professionalism for a few steps up after carefully watching the video! We are going to take up strategy for the market and find out what the OnSpot-Market platform is and why loads here are the most desirable. After this lesson, you also will start monitoring the truckload contact rates and making plans on the Spot-Market.

In this lesson, we are going to talk about the important part of market analysis and discuss the truck and load ratios difference. We will look at working with two platforms that will help you conduct the data of rates research in their time periods. You’re going to know what the Market Conditions Index is and how drivers’ preferences of directions can help you to get a desirable price. You will learn to find out hot points in each area of the market and the condition of PU and Delivery points.

We continue to improve our skills to become the best dispatcher. This lesson is about rates and why you should check them. And the most important thing - after watching this video you will know how to find out the real sums that clients pay brokers on average.

In these final lessons, you get additional information that will accelerate your path to professionalism and help you in your work. This video is about how to build lanes and check the best directions. You will also expand your knowledge of terminology and learn about the most popular logistics hubs.

To feel comfortable in the field of logistics, you should know the terminology. Such knowledge will help you better understand brokers and drivers, as well as show you the level of professionalism and save you from embarrassing situations. This is exactly what awaits you in this lesson. But that's not all. Also in this video, you will learn what you should pay attention to when choosing a load and how the load is related to the state.

In this lesson you`re going to understand why truck drivers are the most professional and the safest drivers on the road. We`re considering what dispatchers have to plan, how planning helps to improve the quality of work and how to get the best loads. Do you want to learn the secret of reducing competition while you look for loads? All these facts are waiting for you in the video!

Company driver and owner operator. How are they fundamentally different from each other? What are the conditions of their work with carrier companies? What are the advantages and disadvantages of owning your own truck? And what does hiring an owner-operator mean for a carrier company? You will find answers to all these questions in this lesson.

Driver's checklist contains various advice on how to set the working process, what documents are needed, and what should a driver send to a dispatcher. This can't be missed.

After this lesson, you will understand why the process of finding a load isn't as easy as it seems and how much it shows your level of experience. We will also explain some of the main qualities of a dispatcher who knows his or her job and remind you of the main conditions for the growth of the business.

We'll consider the methods of working with two types of drivers. You will learn how to properly communicate with the company driver: present him with information in the right form to receive loads that are profitable for the company. More independent owner-operators require a deeper analysis of their preferences and a thorough approach to the joint selection of the load. We’re going to share with you cases and communication methods that are taken from our dispatcher's reports.

Negotiation and Questions module is created to teach dispatchers to recognize manipulations that can be reached with the right sentences. Also, our students will be able to feel confident when discussing hot issues with partners. Our manager is speaking about special language techniques, types of questions, what are their roles and when they are suitable. This lesson opens for you an idea of getting a compromise for both sides. Come and get a ready plan for your successful cooperation

Who likes to get involved in conflicts? Probably no one, especially when it's work conflicts. But still, they happen. In this lesson, we provide rules that will help to avoid conflicts, we will also analyze with whom exactly intense conversation can occur and what to do if it isn't possible to avoid conflict.

We couldn't help but include a lesson on fines in our course. Also, we are going to speak about cases that involve compensation or an additional charge. For a better understanding of the topic, we have added real-life examples.

With this lesson, we want to show that you shouldn`t be afraid of force majeure situations. On the contrary, they have to be foreseen, taken into account, and prepared for them. Mistakes, breakdowns, accidents, and other force majeures happen in all companies. Because this is the road and you aren't able to know everything that may happen on the way. Watch this video to be ready for anything!

Taxes are always paid and in order not to get a fine, this point should be carefully studied. The lesson includes all the information about taxes, their payment, how this process can be simplified, and the nuances of some states.

In this lesson, we are talking about hiring new drivers. We'll discuss the challenges the industry faced during the pandemic and the impact carriers are still facing. You will learn which sites are best to look for new drivers and how social networking can help you in this difficult task. In addition, you will receive real feedback on the features of working as a driver and how they affect the emergence of new drivers.

Truck business insurance is a way to take care of the safety of your life and money. After this lesson, you will know how to find an insurance company in your state and what data you will need to provide at the first stage, and also when the insurance agent will contact you directly. You will gain knowledge about what components insurance consists of and, most importantly, what specifically affects its cost.

In this lesson, we will talk about a procedure that neither your company nor the driver can avoid. Namely, testing for alcohol and drugs. You will find out which clinic is better to contact and what conditions of cooperation it has. Moreover, we will speak about two types of tests. We’re going to tell you who should register the driver for the test and how the test date is chosen.

The topic of DOT inspection is quite popular, and, most likely, many people know about this, but it's better to repeat the information again than to miss something. The frequency of inspections, their purpose, the difference between levels of inspection, how to pass the test successfully, and the consequences of failing the inspection - all of these are in detail in our lesson.

We have prepared for you the lesson in checklist form about the driver search algorithm. There we are speaking about the characteristics of a good driver. Offer you special sites for finding a driver and how correctly to find out whether the driver really meets the necessary criteria.

We will tell you about another bureaucratic operation that needs to be done after you get the MC and DOT. MC activation, the BIOS 3 form the difference in concluding an insurance contract if you have your own truck or work with an operator - all this you will learn in this lesson. As well you will be introduced to the Unified Carrier Registration.

Factoring is a way for truckers to get paid much faster for their services while the factoring company handles the processing and collection of invoice payments. In exchange for this service, the truck driver pays a small percentage of the amount he owes the factoring company. So we’re going to consider this process in the example of cooperation with the factoring company RTS. You will find out what data you need to specify and what additional documents you have to attach to the contract. It is very important to understand how exactly factoring can be useful specifically for your trucking company.

Since you already know what IFTA is and why you need it, we have prepared a bonus lesson on how to calculate it. What should be done before paying, how to make a calculation, and pay taxes correctly? Cases of overpayment and what must be done and saved after the end of the entire procedure.

Returning to the registration process, we couldn't miss the lesson about DOT and MC numbers. Most likely, you have already noticed more than one time that these numbers play an important role in registration, documentation, booking, and, in general, all work. That's why we provide you with a video that shows you in detail how to register them.

Advertising your business is an integral part of your path to success. That's why we are going to start this module by talking about what IP telephony is. We will explain how to set it up and what equipment you need.

In this lesson, we analyze the benefits of mass texting. You are going to understand how to create it so that it doesn`t get into spam or trash, on the contrary, SMS mailing can become the auxiliary tool that can influence client desire to work with you.

Advertising on Facebook is one of the most famous ways to promote. This lesson is a real find because all successful companies use Facebook for their growth. In this tutorial, we will explain step by step where you need to click to install a post for advertising.

The video highlights the main points for setting up the right advertising on Google Adwords. You should be prepared for the fact that advertising will work for your business only if you know your primary objective at the moment. We also talk about it in the lesson.

We don't stop at Google advertising only by using photos! You can also engage customers with videos. The final lesson on the topic of ads will be about promoting through YouTube videos!